The discipline behind Kaachi Grand's warmth
“Guests may forget what you said but they will never forget how you made them feel”- Dorji Delma
At Kaachi Grand, we believe unforgettable hospitality is built on two pillars: heartfelt care and unshakable standards. Today, we’re proud to introduce the person entrusted with weaving those pillars into every guest moment—our new Operations Manager, Dorji Delma. Resilient, hardworking, and deeply dedicated, she brings 11 years of hands-on experience and a passion for service shaped from the ground up. She began her journey on the front lines of hospitality, learning the rhythm of a hotel by doing the essential work that keeps it alive. That foundation didn’t just teach her systems—it taught her people, pressure, and the quiet discipline that turns good intentions into consistent excellence. She joins Kaachi Grand with a clear purpose: to help us stand as an exemplary expression of Bhutanese hospitality—warm, genuine, and excellence.
What makes Dorji stand out is her leadership philosophy: firm on standards, generous in mentorship. She is known for her disciplined approach—on‑time briefings, clear roles, precise checklists, and a culture where every promise is measurable and kept. In her view, discipline doesn’t dull hospitality; it protects it. Guided by this belief, she is refining our daily operating rhythm: faster response times, tighter coordination between departments, and meticulous attention to the details guests feel most—spotless rooms, quiet corridors at night, seamless arrivals, and thoughtful turndown rituals. She believes a great stay is composed like music: each department plays its part, but the guest should only hear harmony. You’ll see her in the lobby during busy check‑ins, on the floors during turnarounds, and in the back‑of‑house listening to teams—because excellence begins where guests rarely look.
For Dorji, Bhutanese hospitality is not just a smile; it’s a set of values lived in action-respect, humility, responsibility, and care for place. That’s why she is championing training that blends service craft with cultural understanding and sustainability. Under her guidance, teams are practicing “service choreography,” learning not just what to do, but when and how—how to anticipate needs quietly, how to communicate clearly across shifts, how to handle delicate situations with grace. She is aligning our practices with eco‑conscious operations our guests appreciate: mindful use of resources, local sourcing, and a cleaner, simpler back‑of‑house that reflects the care we show front‑of‑house. For our guests, this translates into a stay that feels both effortlessly warm and reliably smooth.
What will guests notice in Kaachi?
More certainty and more calm. Quicker confirmations and clearer pre‑arrival communication. Rooms prepared with precision and heart. Spa, dining, and activities running on a predictable cadence that leaves space for spontaneity. Subtle touches that carry the spirit of Bhutan—herbal teas on arrival, a mindful turndown, a genuine greeting that remembers your name and preferences.
And what will our team notice?
A workplace where standards are clear, performance is recognized, learning is constant, and growth is real. Dorji believes in setting the bar high and then helping every team member reach it—through coaching, feedback, and the simple dignity of being seen.
Kaachi Grand’s promise has always been to create calm, meaningful moments that honor Bhutan’s soul. With Dorji’s leading operations, that promise grows stronger and more consistent—anchored by discipline, delivered with heart. We invite you to experience the difference: the steady rhythm behind the welcome, the care behind the comforts, the purpose behind the rituals. This is the Kaachi Way—Bhutanese hospitality, exemplary by design and sincere at its core. Tashi Delek, and welcome to a stay where every detail is thoughtfully considered because you are..